Imagine Book Support

Anchor is not recognized

• Place the entire printed geometric anchor inside the camera view.
• Keep the book page flat.
• Use bright, even lighting.
• Avoid glare, deep shadows, folds, or objects covering the marker.
• Confirm that the printed page is clear and has not been resized or distorted.

Drawing photo tips

• Keep the drawing inside the camera guide.
• Photograph the page from directly above.
• Use even lighting.
• Avoid hands, heavy shadows, and unrelated objects.
• Make sure the character is fully visible.

Generation failed

• Confirm that the device has an internet connection.
• Try again after a short wait.
• Keep the app open while generation is taking place.
• If the problem continues, contact support and include the app version, device model, iOS version, and a description of the error.
• Do not email private photographs unless you intentionally choose to do so.

Creation does not appear

• Scan the same page anchor used before capturing the drawing.
• Keep the page flat and fully visible.
• Move the device slowly.
• Improve the room lighting.
• Confirm that the page has a saved creation in “My Book.”

Camera or Photo access

Open iOS Settings → Imagine Book → Camera / Photos and allow access as needed.

Camera access is used to scan anchors and photograph drawings. Photos access is used only when you choose to import artwork.

Saved creations

Creations are stored locally on that device. They are not synchronized through an Imagine Book account. Deleting the app may delete saved creations.

Contact

Email play3dinc@gmail.com. Voluntarily submitted support information is used only to respond to your request.

Phone: 905-979-8389