ScamDefend Support

Getting Started

1. Download ScamDefend from the App Store when the listing is live.
2. Create an account.
3. Invite a loved one by email.
4. Wait for them to accept the trusted-circle request.
5. Open the relationship to see your shared verification phrase.

Creating Your Account

Use a sign-in method you control. Do not share your password or authentication codes with anyone, including someone who claims to be from ScamDefend.

Adding a Loved One

Invite parents, grandparents, partners, children, relatives, or other people you trust using their email. Only invite people you actually know. Each accepted relationship gets its own unique shared phrase.

Accepting a Trusted Circle Request

If you receive an invite, confirm it is from someone you expect. Accept to create the shared phrase. Deny requests you do not recognize.

Using Your Shared Phrase

If you get a suspicious call, text, email, or request claiming to be that loved one:

1. Stop before sending money, codes, or account details.
2. Contact the person independently using a number or channel you already trust — not the one in the suspicious message.
3. Use your private shared phrase as an additional check that you are really communicating with them.
4. Then decide what to do.

Rotating Your Phrase

You can generate a fresh phrase whenever you want a new one — for example if you think the old phrase was seen by someone else.

Account & Sign-In Help

If you cannot sign in, confirm you are using the same method you used at sign-up. For account recovery details, contact support. [REQUIRES CONFIRMATION BEFORE PUBLISHING] exact recovery steps.

Privacy & Security

Trusted relationships require invitations and acceptance. Phrase data is encrypted before storage. This is not end-to-end encryption. Read the Privacy Policy and Terms of Use.

Reporting a Problem

Describe what happened, the device and iOS version if you know them, and screenshots if they do not show your phrase. Never send your live verification phrase to support unless support specifically asks you to rotate it first.

Deleting Your Account

Request deletion through the app if available, or by emailing support from the address on the account. [REQUIRES CONFIRMATION BEFORE PUBLISHING] in-app path and how long deletion takes.

Safety information

Never send money, passwords, verification codes, or sensitive information solely because someone creates urgency.

When something feels suspicious, independently contact the person or organization using contact information you already trust.

ScamDefend provides an additional verification method and does not guarantee the legitimacy of a request.

For emergencies, contact the appropriate local emergency services directly. ScamDefend does not contact banks, police, or emergency services for you.

Contact Support

Email: play3dinc@gmail.com

Phone: 905-979-8389

Expected response time: typically within 1–3 business days.